Communication and Coordination Are Critical
In a crisis, communication and coordination of efforts are everything. Having a properly configured network and software communication system in place can turn a potential disaster into a reason for feelings of relief and even celebration.
Be Prepared So Your Business Reputation Isn’t Damaged
When the potential disaster is in the realm of customer relations, your business reputation is at stake.
In either case, coordination of efforts can have a synergistic effect. The net effect for good can be greater than the sum of all individual efforts.
What are the plans your business has to be used in various problem scenarios? If you have none, or they are limited and incomplete, your response will lack direction and will not accomplish what a well thought out and executed plan would achieve.
Some questions to have answered ahead of time include:
- In each type of possible crisis who do you need to collect information from? Are they prepared to provide it quickly?
- If customers may be affected, what questions will they be asking? What are the specific answers? Who in your organization provides them?
- Who else may need immediate answers? – distributors, suppliers, contractors, news media, government agencies?
Internal communication with all affected departments is critical. When it is a customer relationship problem, some ways to be prepared are discussed here: Keeping Customers – Marketing and Customer Relationship Management. More information is here: Cloud Computing Lets Your Business Interact More with Your Customers.
Why Cloud Computing is Often Part of the Preparation and Solution
Whether the problem is internal or directly customer related, cloud computing can often make you better able to respond. Basic advantages of cloud computing are discussed here: Some Fundamental Advantages of Cloud Computing.
A Virtual Private Network provides maximum security with cloud computing. VPNs are discussed here: What is a Virtual Private Network – How does it Protect Your Online Communications and Online Networking? Additional security precautions are here: Free Report download: What Every Small Business Owner Must Know About Pprotecting and Preserving Their Companys Critical Data and Computer Systems 3.
Let Myers Network Solutions examine your network set up to prepare you to handle any situation you may be confronted with.