Watch Your Doors

When was the last time you looked at the doors to your business? It isn’t just about who comes in; it’s also about how.

Let me give an example. A new restaurant opened near my office. It’s been very successful, and I eat there regularly. The only problem is the horrendous door you have to go through to get in.

The Importance Of Pride

The Key To Better Serving Your Customers
The famous business guru Peter Drucker wrote more than 10,000 pages on the subject of management. Across 39 books translated into 36 languages, you can bet he learned a bit along the way. It’s the reason he’s widely considered the "founder of modern management.

4 Ways To Keep Your Team Inspired

Entrepreneurs and business leaders often find that motivating team members is one of the most challenging parts of the job. Leaders seldom lack self-motivation — it’s so second nature to them that they get frustrated when a team member doesn’t appear to have the same level of drive and ambition.

The Power Of Connection

Relationships are powerful. They help you differentiate your product or service, create brand loyalty, and set you apart from your competitors who are not willing to invest in building relationships.

Any savvy company will encourage its employees to build better relationships with customers.

Leadership Is Lacking

Professor and leadership expert James O’Toole once said that "95% of American managers today say the right thing… 5% actually do it." I’m confident this is more true today than ever before. When I look around at the current business landscape, I see poor leadership destroying companies from the inside out.

3 Questions No Leader Should Ever Ask

At ghSMART, we advise board members and CEOs of large companies on their most important leadership issues. One of the most important skills we discuss is making sure they are consulting on the right questions.

I think of a "right" question as one that matters – a question that will cut to the heart of an issue, produce an answer on which the leader can act and provide the highest value to the leader in terms of results.